Cookie Policy

1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device, remember your preferences, and improve your experience. Some cookies are essential for the site to function; others are optional and used for analytics or personalisation.

2 How We Use Cookies

eMedClinic uses cookies for the following purposes:

Essential Cookies

These cookies are necessary for the website to function and cannot be disabled. They are usually set in response to actions you take such as logging in or filling in forms. No consent is required for essential cookies under ePrivacy Directive provisions applicable in Portugal.

Performance Cookies

These cookies allow us to count visits and understand how visitors interact with our website, helping us improve it. All data collected is anonymised and does not constitute personal data processing under GDPR.

Functional Cookies

These cookies enable enhanced functionality such as remembering your language preference or whether you have accepted our cookie policy.

Analytics Cookies

We use Google Analytics (GA4, measurement ID: G-TJMMCF89B1) to understand how our website is used. All data is anonymised and no personally identifiable information is collected. You can opt out of Google Analytics tracking at any time using the cookie banner on this site or via Google's opt-out tool.

Analytics cookies are deployed only where you have provided consent via our cookie banner. Your consent preference is recorded and stored for one year.

3 Cookies We Use

The following cookies are currently in use on the eMedClinic website:

• emcCookieConsent — Functional — Stores your cookie consent preference — 1 year
• WordPress session cookies — Essential — Maintain your logged-in state — Session
• Stripe cookies — Essential — Required for secure payment processing — Session
• _ga — Analytics (Google Analytics G-TJMMCF89B1) — Distinguishes unique users — 2 years
• _ga_TJMMCF89B1 — Analytics (Google Analytics) — Maintains session state — 2 years
• _gid — Analytics (Google Analytics) — Distinguishes users — 24 hours
• _gat — Analytics (Google Analytics) — Throttles request rate — 1 minute

Note: health consultation session data is handled exclusively by our clinical platform partner and is not tracked via browser cookies. All clinical data is processed in accordance with our GDPR Notice and Privacy Policy.

4 Managing Cookies

When you first visit our website, you will see a cookie banner giving you the option to accept all cookies or manage your preferences. You can update your cookie preferences at any time by clicking the cookie settings link in the footer of our website.

You can also control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website. For guidance on managing cookies in your browser, visit:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

In accordance with CNPD guidance and the Portuguese transposition of the ePrivacy Directive (Lei n.º 41/2004, as amended), we will not place non-essential cookies on your device without your prior consent.

5 Third-Party Cookies

Some cookies on our website are set by third-party services including:

• Stripe — payment processing. View Stripe's Privacy Policy
• Google Analytics — anonymous website usage analytics. View Google's Privacy Policy
• Our consultation platform partner — video consultation and booking functionality. All data is encrypted and processed within the EU in accordance with GDPR. A Data Processing Agreement (DPA) is in place with this provider.

Where third-party processors are located outside the European Economic Area (EEA), appropriate safeguards are in place including Standard Contractual Clauses (SCCs) approved by the European Commission.

6 Contact

If you have any questions about our use of cookies, please contact us: